MID-STATE SUPPORT
THE IT PROS

Whether it is onsite or remote business support. Businesses are usually faced with two questions: who do I call and how much is it going to cost? MSS makes your answer simple with NetPro, our fixed monthly support and monitoring service.

Our NetPro service is a safety net for your critical computers, servers, and networking equipment. The NetPro service constantly monitors performance, and hardware health. With a proactive response to any potential problem, NetPro provides a Managed Action Plan designed to resolve the issue so you don't have to.

Whether you are a small business, nonprofit, or municipality, you know the challenge of managing your IT assets. MSS can provide you with the confidence and peace of mind, knowing that you have an enterprise-level IT team actively supporting you to leverage the power of technology!

Through a holistic, proactive approach, we seek to first understand our clients’ goals, then create the right cost-effective IT strategy. Whether that is through our comprehensive Managed Service plan or through augmenting your internal IT staff. Our clients rely on us for direction, engineering, and reliable ongoing support.

We customize computer, network, and data security solutions for each of our customer’s unique business needs.

There are generally two approaches, when it comes to networking and IT management. React to problems, or do what MSS does -- prevent problems with our NetPro service.

Our primary focus, is to meet our client business goals and objectives through best of breed technology solutions. We listen first to what our customers say; then provide a detailed cost effective technology solution.

We offer a full range of IT solutions with our specially designed service plans, created for businesses. You can have a predictable budget for your IT needs, and peace of mind knowing your systems are running at top performance.

The MSS NetPro service, provides businesses with customer-focused computer, server, and networking service and support. We have friendly, knowledgeable staff that understand business needs and work with you to meet your business Goals.

We understand the needs and concerns of a modern-day business. Realizing that any downtime affects your bottom line. Our team is here to support your business goals and objectives; while making sure you systems are up and running at top performance.

That’s what we do. Your outsourced help desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience.

Server failure or losing data can be a business nightmare. With MSS's tapeless data backup solution, you won’t lose sleep worrying about business continuity. Should your primary server ever fail, you can be back up within hours, not days.

That idea was to provide high-end, enterprise-level IT services to organizations that would normally not have access to those types of services. Then to do it well, we focus on understanding each client's unique need, building relationships, and anticipating technology challenges and opportunities.

A business, at its core, is an enterprise for creating value. The question becomes, who is the value created for? At MSS, we believe that an effective, conscious, values-driven business is a blessing to everyone it touches. That's why our mission statement is:

We strive to give more than we get, and our vision is to positively impact every life we touch. We measure success with out clients by depth of relationship. We measure success with our team members; by whether or not we have blessed, and given to them more than the company has taken. We look for ways to actively bless our community, our state, our vendors, our partners, and everyone we come in contact with.

We are committed to our core values and hold every decision, every hire, everything we do to these standards. They are:

• Integrity above all else
• Team Work
• Offer World-class Professionalism
• Uncompromising commitment to Excellence
• Forward thinking, Holistic approach
• To have Passion in all we do

These principles continually guide our business, and cause us to make decisions that may be unconventional. We invest heavily in training for our team. We set goals for our team members and find the right roles for them to pursue their passions. We protect our corporate culture carefully, taking pride in our supportive work atmosphere. We delay business growth strategies until we know we can take on new clients without hurting the team or existing clients.

We choose first what is best for our clients, secondly, what is best for our staff, and thirdly, what is best for the company. We recognize that the company must be profitable to best serve our clients and staff, and we are proud of our track record of success, our zero corporate debt, and our sustainable vision for continued growth.

We have many ambitious goals for the years ahead. We feel very blessed by the success we have had and seek to continue to provide our current clients with more and better IT services while expanding our ability to unlock the power of technology for more organizations!

Phone Number:
(417) 720-2772

Fax Number:
(417) 990-5660

Email Address:
[email protected]

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